Storia Privacy Policy

Quick Summary

Storia, by Unati Inc. ("Unati"), helps families capture and share meaningful life stories. Because your stories and conversations are deeply personal, we take your privacy seriously. In simple terms:

• Your stories belong to you. You decide what to record, what to share, and what to delete.
• We use third-party AI providers to power Storia's guided conversations and story tools. Your content is sent to these AI providers only to provide the features you request.
• We do not use your stories, recordings, or other content to train AI models.
• Storia staff only access your content when necessary for support or to create your story cards or book projects.
• Story links are "secret URLs." Anyone with the link can view the story, but if you delete the story, the link stops working.
• We collect basic usage and device metadata to keep the service running and improve it over time.
• We retain your content until you delete it.

The Lawyers' Version

1. Introduction

This Privacy Policy explains how Unati Inc. ("Unati," "Storia," "we," "us," or "our") collects, uses, and shares information when you use our website, apps, and services that help you capture, share, and preserve family stories (collectively, the "Service").

"Storia" is the customer-facing name and brand for these services, which are operated by Unati.

By accessing or using the Service, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please do not use the Service.

2. Information We Collect

We collect both Personal Information and Non-Personal Information.

2.1 Personal Information You Provide

We collect information you provide directly to us, including:

• Account information: your name, email address
• Story content:
  • Voice recordings and transcripts
  • Typed notes or responses
  • Quotes and titles used for story cards
  • Photos or other media you upload
• Shipping information: names and mailing addresses for you and your selected recipients so we can mail printed story cards
• Communications: any messages or requests you send to us (e.g., support emails)

We use mailing addresses only to deliver physical cards and related services.

2.2 Content Processed by AI Features

To power Storia's guided conversations, AI conversation assistant, and story-card creation, we send your content (such as prompts, transcripts, and other story-related text or audio) to third-party AI service providers.

• These providers use your data only to process your requests and operate their services on our behalf.
• They may retain content for a limited time (for safety, debugging, or abuse prevention) and then delete it.
• Your stories, recordings, and other content are not used by us or our AI providers to train AI models.

We do not list specific AI vendors in this policy, but we work only with reputable providers.

2.3 Automatically Collected Information

We collect technical and usage information when you use the Service, such as:

• Device type and browser type
• IP address
• Pages viewed, features used, time/date of access
• Performance metrics, diagnostics, and error logs

We may use cookies or similar technologies to:

• Keep you logged in
• Understand how people use the Service
• Improve reliability and performance

Cookies may be session-based or persistent.

3. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Guide conversations and generate summaries, titles, and quotes for story cards
• Create, print, and ship physical story cards to you and your selected recipients
• Communicate with you about your account, orders, and support requests
• Diagnose and fix technical issues
• Protect against fraud, abuse, or security problems
• Comply with legal obligations

We do not sell your personal information.

4. How We Share Information

We may share information in the following situations:

4.1 Service Providers

We share information with trusted third parties that help us operate the Service, including:

• AI processing partners
• Cloud hosting providers
• Payment processors
• Printing and shipping providers
• Email and notification tools
• Analytics and error-reporting tools

These service providers may access your information only to perform services for us and must handle it in line with this Privacy Policy or similar protections.

4.2 Storia Personnel

Unati/Storia staff may access your content only when necessary, for example:

• To assist with customer support issues
• To prepare or troubleshoot your story card sets
• To work on your premium book or memoir project

We do not allow staff to browse or use user stories for unrelated purposes, such as internal marketing.

4.3 Story Links and Sharing

Storia allows you to create story links:

• Links are "secret URLs": not publicly listed or indexed, but accessible to anyone you share them with.
• You control when and with whom you share story links.
• If you delete a story, that story and its link are no longer accessible through the Service.

4.4 Legal and Safety

We may access, preserve, or disclose your information if we believe it is reasonably necessary to:

• Comply with a law, regulation, legal process, or governmental request
• Enforce our Terms of Service
• Protect the rights, property, or safety of Unati, our users, or others

4.5 Business Transfers

If Unati Inc. is involved in a merger, acquisition, financing, or sale of all or part of its assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your story content and account information for as long as you maintain an account and until you choose to delete it.

• You can delete individual stories at any time.
• You may also request deletion of your account.

Some information may remain in temporary backups or logs for a limited time as part of normal operations.

6. Security

We use commercially reasonable technical, administrative, and physical safeguards to protect your information.

However, no system is completely secure. We cannot guarantee that your information will never be accessed or disclosed in ways not described in this policy.

We are actively improving our security infrastructure and will update this policy as new protections (including stronger encryption measures) are implemented.

7. Your Choices

You have control over your information:

• Stories and content: delete stories at any time from within the Service.
• Account: request deletion of your account and associated personal information.
• Story sharing: decide when and with whom to share story links.
• Emails: unsubscribe from marketing emails at any time; we may still send transactional or service-related messages.

For data questions or requests, email contact@storia.family.

8. Children's Privacy

The Service is not directed to anyone under age 13.

We do not knowingly collect personal information from children under 13 or allow them to create accounts. If we learn that information from a child under 13 was collected without parental consent, we will delete it as soon as possible.

If you believe this has happened, please contact us at contact@storia.family.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

• Significant changes will be communicated (e.g., by email or a notice in the Service).
• Non-material changes may take effect immediately.

Please review this page periodically to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Unati Inc. (Storia)
contact@storia.family